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Talk2Sync Documentation
User Documentation
Connector APIs
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Talk2Sync Documentation
User Documentation
Connector APIs
  • English
  • Español
  • User Guide Portal & API Documentation
  • User-documentation

    • User Documentation
    • Guide

      • User Guide: Introduction
      • Core Concepts
    • Talk2sync

      • Connection Buttons
      • Color Coding System
      • Issues and Alerts
      • Command Filters
      • Deleted Information Still Appears: How to Remove It
      • Deletions
    • Conexiones

      • Connection Settings
    • Fields

      • Time Based Sync
      • Data Governance
      • Special and Extra Fields
    • Productos

      • Product Fields
      • Equivalences
      • Product Search
      • Link / Unlink Products
    • Ventas

      • Fields
      • Equivalences
      • Sales Search
      • No SKU (Missing SKU)
    • Reports

      • Product Export
      • Sales Report
    • Faq

      • Amazon

        • Amazon Barcode Requirements
        • Amazon Catalog Discrepancies and ASIN Mismatches
        • Amazon Manufacturer Requirements
        • New ASIN Creation Errors and Invalid Attribute Values
        • Talk2sync, SKUs, and Product Identifiers
        • Amazon Variation Templates
      • Mercadolibre

        • Mercado Libre Official Stores
        • Mercado Libre Locations and Geographic Attributes
        • Mercado Libre Pick-up in Store
        • Mercado Libre Extra Attributes
        • Mercado Libre Image Processing and Synchronization
        • Mercado Libre Seller Unable to List Error
      • Linio

        • Linio Brand Not Registered Error
        • Linio Physical Dimensions and Weight Requirements
  • Connector APIs

    • Connector APIs
    • Quick-start

      • Introduction & Requirements
      • Add Connection
      • Configure Connection
      • Generate Keys
      • Test Your Integration
    • Webhooks

      • Webhooks API
      • Catalog

        • Webhooks: List Products
        • Webhooks: List Product by ID
        • Webhooks: Add/Update Product
      • Sales

        • Webhooks: List Orders
        • List Order by ID
        • Add/Update Order
    • Reverse-connections

      • Reverse Connections
      • Implementation-states

        • Implementation
        • Query Implementation: Products and Orders
        • Store Implementation: Products and Orders
        • Sleep and Timeouts
      • Protocol

        • Protocol
        • Overview
        • Product Upload
        • Order Upload
        • Product Download
        • Order Download
      • Rest-calls

        • REST Calls
        • Fetching-changes

          • Fetching Changes REST Calls
          • Ask if Fetching
          • Catalog

            • Push Products Page
            • Set Finish Product Pushes
          • Sales

            • Push Orders Page
            • Set Finish Order Pushes
            • Set Finish All Pushes
        • Pulling-changes

          • Pulling Changes REST Calls
          • Ask if Pulling
          • Catalog

            • Get Next Product to Pull
            • Pull Products Page
            • Notify Product Storage Success
            • Notify Product Storage Failure
            • Set Finish Product Download
          • Sales

            • Get Next Order to Pull
            • Pull Orders Page
            • Notify Order Storage Success
            • Notify Order Storage Failure
            • Set Finish Order Download
            • Transact Finish Pull

Notify Order Storage Failure

When the daemon cannot successfully insert or update an order received from Talk2Sync, it must notify Talk2Sync of the failure and provide details about the error.

This notification allows Talk2Sync to register the failed order transaction and continue managing the synchronization process.

1. Notify the Storage Failure

Send a POST request using the _id of the affected order:

POST https://api.talk2sync.com/api/adapters/custom/reverse/connection/{{your key}}/pull/orders/{{_id}}/failed

Replace {{_id}} with the identifier of the order that could not be processed.

2. Request Body

The request body must contain the general error description and the specific reasons for the failure:

{
  "error": "could not pull order",
  "reasons": [
    {
      "message": "custom error string message",
      "code": 400
    }
  ]
}

The error field provides a general description of the failure, while reasons contains the specific errors encountered during processing.

Each reason includes:

  • message — Description of the specific problem.
  • code — Error code associated with the problem.

3. Wait for the Transaction to Complete

The failure notification should return HTTP 200 OK.

After receiving a successful response, the daemon must wait until Talk2Sync finishes processing the order transaction before requesting another order.

Check the order readyfornext status:

GET https://api.talk2sync.com/api/adapters/custom/reverse/connection/{{your key}}/pull/orders/readyfornext

The response should have a structure similar to:

{
  "ready": false
}

or:

{
  "ready": true
}

ready: false

Talk2Sync is still processing the failed transaction. The daemon must wait and query the endpoint again.

ready: true

The transaction has completed and the daemon can proceed with the next order.

Process

Next Steps

  • Review Get Next Order to Pull to retrieve the next order.
  • Review Notify Order Storage Success for successful storage operations.
  • Review Set Finish Order Pulls to finalize the order download.
Last Updated: 8/28/26, 12:58 AM
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